RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@strappmetal.com. Return shipping costs are to be paid by the customer, we do not offer free returns (with the exception of one-time underwear size exchanges for first-time customers).
Once return is accepted we will instruct you on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please do not send returns to our business address unless instructed. If your country of residence is not United Kingdom, shipping your goods may take longer than expected.
If returning an item from outside the UK, you must clearly mark the parcel as "Returned Goods" to avoid customs charges. Any duties or fees incurred due to incorrect labeling will be deducted from your refund.
You can always contact us for any return questions at hello@strappmetal.com
No returns on intimate items (such as underwear or jocks) that have been opened, worn, or had hygiene seals/tamper-proof packaging removed. Sealed/unopened intimate items may be returned if they meet the standard return criteria.
One free underwear size exchange is available for first-time customers only. This applies only to first-time underwear purchases and is limited to one exchange per customer, household, or shipping address. Exchanges are available internationally. Please allow 7–10 business days for processing after your returned item is received.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EUROPEAN UNION 3 DAY COOLING OFF PERIOD
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@strappmetal.com
